Inspiration Gallery

Over 100 custom designs have left this studio — browse real commissions for scale, style, and possibility, then bring us yours.

One trip to the studio. Everything your piece is due.

We keep care simple: one request, one parcel, one visit to the bench — we call it a Care Event. When your piece arrives it doesn't get one service; it gets every service it's due. A gold-plated ring a year into its life leaves the studio re-plated, hand-polished, prongs checked, clasp tightened — all in the same visit.

Every Care Event includes a professional clean and polish. On top of that, each piece gets what it's due: re-plating for gold-plated pieces once every 12 months, ring resizing within two sizes, and minor repairs — a loosened stone, a bent band, a worn clasp, a broken link, an earring post.

Which coverage is right for you?

Two ways to be covered: protect a single favorite, or put your whole collection — including the pieces you haven't met yet — under the studio's care.

Alumia Box Aura and Halo members: the Warranty Membership is already included with your tier.

Program terms — the plain-English version

What's covered: care comes as Care Events — one mail-in (or drop-off) visit to the studio, where your piece gets everything it's due: a professional clean and polish every time, re-plating for gold-plated pieces, ring resizing within two sizes, and minor repairs (a loosened stone, a bent band, a worn clasp, a broken link, an earring post).

How often: each gold-plated piece may be re-plated once every 12 months. Per-piece plans include one Care Event per piece per 12 months, with one resizing across the 3-year term. Memberships include three Care Events per membership year, resizing once every 12 months per ring, and any number of covered pieces in one parcel. If a request goes beyond reasonable wear, we'll quote a fair repair instead.

How to enroll: tick "Add Jewelry Warranty" next to a piece in your cart, or add it from your Alumia account any time within 6 months (180 days) of your order date. Pieces enrolled after purchase wait 30 days before their first Care Event, and we look every mailed-in piece over at the bench before working on it — anything damaged beyond normal wear goes back unserviced, with return postage on you. Fair is fair in both directions.

How long it lasts: per-piece coverage lasts 3 years from its coverage start date. Membership coverage is active only while your subscription is in good standing — coverage and any waiting-period progress end if it's cancelled. The program is a service commitment from our working studio, not an insurance product.

Not covered: loss, theft, damage beyond reasonable wear, work by other jewelers, and pieces not made by Alumia. Non-jewelry items — ring sizers, care & polishing kits — and beaded bracelets and chokers aren't eligible for coverage. Coverage belongs to the purchaser of record and doesn't travel with a piece by resale. Gifts are the one exception: a piece bought from Alumia as a gift can be registered to the person who received it — write to the studio with the order number, and once we've confirmed the order we'll move the coverage onto their account. There's no code to redeem — the studio makes the move, and registering any time during the coverage term never shortens it. Shipping your piece to the studio is on you; the return trip is on us.

Changes: we may update these terms for future purchases; the version published when you bought applies to you. Questions? Just ask — contact Hila.

All warranty work is done by hand in our Savage Mill, Maryland studio.

Shop products — 30-day free returns

Ready-to-wear jewelry (necklaces, earrings, rings, bracelets, and gift sets) and jewelry-care products may be returned within 30 days of delivery for a refund of the item price.

Condition: items must be returned unworn and unused, in their original condition and original packaging, with any certificates, cards, and gifts-with-purchase included.

Return shipping: the buyer is responsible for return shipping costs. We recommend a tracked, insured service — Alumia is not responsible for returns lost or damaged in transit to us.

Loss in value: the buyer is responsible for any loss in value if an item is not returned in its original condition (for example, signs of wear, damage, alteration, or missing packaging). Alumia may reduce the refund to reflect that loss in value.

Refunds: issued to the original payment method within 5–10 business days after we receive and inspect the return. Original shipping charges are non-refundable.

Promotional codes & gift cards: if a promotional code was used on your order, your refund will reflect the price you actually paid after the discount — promotional codes are one-time use and can't be restored or exchanged for credit once redeemed. If part of your order was paid with an Alumia gift card, that portion will always come back to you as a new gift-card code, with any remaining balance refunded to your original payment method. When you return one piece from a larger order, your discount stays with the pieces you keep, and we refund the discounted price of the piece you return.

Personalized & final-sale items: engraved or personalized pieces and anything marked “final sale” are not eligible for return under this policy (see Custom Orders).

Premier — one-of-a-kind pieces

Each Premier piece is individually designed and made, and is sold only once — it cannot simply be restocked.

Premier pieces may be returned within 30 days of delivery but are subject to a 20% restocking fee, which is deducted from the refund. The original-condition, buyer-paid return shipping, and loss-in-value terms above also apply.

Any custom or personalized element added to a Premier piece is non-refundable (see Custom Orders).

Custom orders & commissions

Bespoke pieces are designed and handcrafted specifically for you and cannot be resold, so they are handled differently from shop products.

Non-refundable deposit: custom work is confirmed with a 50% deposit after you approve the sketch and quote. This deposit is non-refundable — it reserves your production slot and covers design time and the materials ordered for your piece.

Final sale: once production begins, custom orders are final sale and are not eligible for return, exchange, or refund, except where a piece arrives damaged or materially different from the approved design (see below).

Design consultation: the $30 design consultation fee is non-refundable, but is credited in full toward your final piece if you proceed.

Approvals: you approve the design sketch, materials, and quote before any work begins. We build only what you approve; changes requested after approval may affect the price and timeline.

Returning a gift

Received an Alumia piece as a gift? Return it through the Return Center's gift option with the order number and the ZIP code it was delivered to. The ZIP is the one your parcel came to; the order number is the one thing you may need to ask the giver for — if an Alumia warranty card came in the box, the studio may have written it on the front. We never tell them you started a return.

Gift returns always come back as Alumia store credit, emailed to you as a gift-card code within 5–10 business days of your return reaching the studio — so the gift stays a gift. The credit never expires. The same condition, window, and return-shipping terms as the category above apply.

Damaged, defective, or incorrect items

This applies to every category above. If your piece arrives damaged, defective, or materially not as described, contact the studio within 7 days of delivery with photos. We will repair, replace, or refund the item at our discretion, at no cost to you — including return shipping. This does not affect any statutory rights you may have as a consumer.

Ordinary wear over time is covered separately under the Alumia Jewelry Warranty, not this return policy.

How to start a return

Email the studio (or use the contact form) with your order number, the item(s) you'd like to return, and the reason. We'll confirm eligibility and send return instructions and the studio address. Please do not ship anything back before we confirm your return.

Alumia Design Studio · Savage Mill, 8600 Foundry Street, Suite 014, Savage, MD 20763. This policy may be updated for future purchases; the version published at the time of your order applies to you.

Our materials

Sterling silver (.925): solid precious metal, polished bright. It can tarnish naturally over time — a quick polish brings it right back.

Gold-plated silver & brass: 24k bright gold plating applied in the studio. Warm and rich — treat it kindly and it lasts; the warranty re-plates it when it doesn't.

Solid gold: heirloom-grade, hallmarked. It resists tarnish and can be worn daily for a lifetime.

Stones: genuine gemstones (garnet, moonstone, onyx, birthstones) set by hand. Everything is nickel-free and kind to sensitive skin.

Daily care

💧 Last on, first off: put jewelry on after lotion and perfume; take it off before swimming, showering, and sleeping.

✨ Wipe after wear with a soft cloth — skin oils are the main cause of dulling.

📦 Store dry and separate — the pouch or box it arrived in is ideal; it prevents scratches and slows tarnish.

🧼 Deep clean: lukewarm water, a drop of mild soap, a soft brush — never harsh chemicals or ultrasonic cleaners on plated pieces.

When a piece needs more than home care, the Alumia Jewelry Warranty Program re-plates, re-polishes, and repairs it by hand in the studio.

This policy describes how Alumia Design Studio ("Alumia", "we") collects, uses, and protects your personal information when you use alumiadesignstudio.com, shop with us, or visit our studio at Savage Mill, Maryland.

Information we collect

Account information: when you create an account — with an email and password, or by signing in with Google — we collect your email address and name (and, from Google sign-in, your basic Google profile name and email). We never see or store your Google password.

Order information: when you purchase, we collect your name, email, shipping address, phone number, and details of the items you ordered. Payment card details are entered directly with our payment processor, Stripe — Alumia never sees or stores your full card number.

Email signups: if you join our email list (for example, for a welcome discount), we collect your email address and your marketing preferences.

Analytics & device data: like most sites we collect usage data — pages viewed, approximate location, device and browser type — through cookies and similar technologies, to understand how the site is used and improve it.

How we use it

We use your information to: fulfill and ship your orders and provide receipts and order updates; run your account, favorites, and order history; provide warranty, return, and repair services; send marketing emails you've opted into (you can unsubscribe anytime); answer your messages; prevent fraud; and improve the site and our products.

We do not sell your personal information.

Third-party services

We share data only with the service providers that run the store, and only what each needs to do its job:

Supabase — hosts our database and authentication (accounts, orders, favorites). Stripe — processes payments and subscriptions. Klaviyo — sends our marketing and transactional emails. Google — optional Google sign-in and Google Analytics usage measurement. Shippo — creates shipping labels and tracking for your orders. Vercel — hosts the website.

Each provider processes your data under its own privacy policy and our instructions. We may also disclose information when the law requires it.

Google sign-in

If you choose "Continue with Google", Google shares your name and email address with us to create or access your Alumia account. We use this information only for authentication and the account features described above; we do not request access to anything else in your Google account, and we do not transfer Google user data to third parties except the infrastructure providers listed here.

Cookies

We use cookies and local storage to keep you signed in, remember your cart and favorites, and measure site traffic (Google Analytics, and ad-platform pixels where enabled). You can control cookies through your browser settings; the cart and sign-in may not work with all cookies blocked.

Retention

We keep account and order records for as long as your account is active and as needed for warranty service, tax, and legal requirements. Email-list data is kept until you unsubscribe. Analytics data is retained per Google Analytics' standard retention settings.

Your rights & choices

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account and data (we may retain what the law requires, such as tax records of completed orders). You can unsubscribe from marketing email via the link in any message, and disconnect Google sign-in at any time from your Google account's security settings.

Depending on where you live (for example, the EU/UK or certain U.S. states), you may have additional statutory privacy rights; we honor applicable rights requests.

Children

Our site is not directed to children under 13, and we do not knowingly collect their personal information.

Contact us

Questions or requests about your data: email studio@alumiadesignstudio.com or write to Alumia Design Studio, 8600 Foundry Street, Suite 014, Savage, MD 20763.

We may update this policy from time to time; the current version is always published on this page with its "last updated" date.